FAQ – Frequently Asked Questions | Niuli Kitchens | Niuli

FAQ’s

General

Why is Niuli the most affordable German kitchen brand?

Why is Niuli the most convenient way of buying German kitchens?

What can I do with the time that I will save thanks to Niuli?

Do the videos and images shown exactly what I am buying?

What are the protective measures that Niuli Designers take against Covid-19?

Why is it more convenient to meet Niuli designers at your premises than visiting kitchen showrooms?

Design Consultation

I would like to order a Niuli kitchen. How do I proceed?

How can I book my design consultation appointment with one specific designer that I like?

I am considering booking a free kitchen design consultation. Are there any costs for travel, measurement check, etc.?

What are the available time slots for booking a free design consultation with Niuli designers?

I have booked my free design consultation appointment. How can I know when the designer is assigned?

My plan has changed. How can I reschedule the free design consultation booking time?

I will meet the Niuli designer soon in my place. Is there anything that I need to do before meeting them?

How can I review the kitchen design draft that Niuli Designer has prepared for me after our meeting?

What if I want to see different design options?

My kitchen design looks great now. How can I approve this kitchen design draft?

What are the important details that I need to check in my final kitchen design file?

I have approved my kitchen design. What do I have to do now?

Can I change my existing order?

Delivery & Installation Services

How long will it take to deliver my kitchen?

How can I track the status of my order?

I can see on the Niuli app that my kitchen has reached Niuli Warehouse. What should I do to have my kitchen delivered to my place?

Is there anything special that we have to do once we make a delivery request?

Should I inspect my order when I receive it?

My kitchen has arrived, and all is ready for installation. How can I have my kitchen installed?

What happens if I am not there when delivery reached my place?

What if my order arrives incomplete?

What if my product arrives damaged?

Appliances

Can I order appliances for my kitchens from Niuli?

What brands of appliances and sinks & taps are available?

Worktops

What type of worktops does Niuli supply?

Finance

How much will a new kitchen cost me?

How can I approve my kitchen design and pay?

What type of payment methods do you accept?

Are the credit card payments we make in Niuli secure?

After-Sales

What guarantees are offered on Niuli products?

How can I get assistance from Niuli if something goes wrong with my order?